ServiceNow Business Analyst

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers' business. Over the years we have fostered a culture in which we are united by shared values-passion, solidarity, generosity, curiosity, and boldness-and these come alive in the work we do and how we do it.

Together, we know our people are our difference-for our clients and our colleagues.

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?

• Learn and grow by taking advantage of every opportunity available to you?

• Join a company which prides itself on its shared values and inclusive culture?

• Be the difference and make it happen?

Role Summary

MetaPhase is seeking a ServiceNow Business Analyst with a minimum of six (6) years of experience to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow. This is a highly client-facing role where you'll be communicating frequently with stakeholders. Candidates must work effectively in teams, be sharp, creative, well written, and articulate when speaking with senior client leadership.

What You Will Be Doing

• Gathering detailed business requirements.
• Working with stakeholders across the agency to implement solutions that meet customer needs.
• Supporting the development team testing out completed stories.
• Creating and communicating project documentation.

What We Need From You (Required)

• A minimum of 6 or more years of direct experience supporting Management Consulting and/or Technology Transformation efforts; preferably in federal government consulting.
• 1+ years of ServiceNow hands-on implementation experience.
• Possess strong technical, analytical, and problem-solving skills.
• Excellent written and verbal communication.
• US Citizen with ability to obtain Secret Clearance.

Bonus Points (Desired)

• Secret Clearance
• Hold ServiceNow certifications including Certified System Administrator.
• Strong knowledge of the SDLC both Agile and Waterfall.
• HRSD ServiceNow experience.

Work Location

Remote- DC Metro area strongly preferred

Travel

None

Education Level

Bachelor's Degree is Required for this opportunity.

Clearance Level

SECRET; U.S. Citizenship required (NO EXCEPTIONS)

About MetaPhase Consulting

MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:

MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.

Compensation

• Compensation decisions are dependent of the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95,000. -$120,000.

About MetaPhase Consulting

MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:

Fastest Growing

• Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023, 2024, 2025

• Washington Technology Fast 50 Award - 2020, 2021

• Financial Times America's Fastest Growing Companies - 2021, 2022, 2023, 2025, 2026

Best Places to Work

• USA TODAY Top Workplaces - 2022, 2023, 2024, 2025

• Washington Post Best Places to Work - 2022, 2023, 2024, 2025

• Washington's Business Journal's Best Places to Work - 2021, 2022

• Virginia Businesses Best Place to Work - 2021, 2022, 2023, 2024, 2025